Experience is a key advantage for the successful management of difficult situations. Experience has shown: There is no time to leaf through comprehensive crisis manuals during a crisis. Quick, intuitive and target-oriented actions are indispensable in order to quickly and effectively manage communicative crises.
Our experience in the field of crisis and litigation communication (selected examples):
Protection against an alleged spying scandal including a positive decision before the German Press Council
Defamation lawsuit of a billionaire against an interest group
Class-action of US investors in their capacity as minority shareholders against the merger of a major Swiss corporation to the tune of billions
Blackout / power failure of SBB on 22 June 2005
Severe train crash in Zurich Oerlikon on 24 October 2003
Accidents involving dangerous goods
Manager salary / bonus discussions
Pandemic issues (SARS, avian flu, swine flu)
Terrorist and bomb treats
Asbestos lawsuits
Storm damage / natural disasters
IT troubles / spam and virus attacks
IT-sourcing
Management changes
Liquidity squeezes
Malpractice / embezzlement / fraud
Violence and vandalism
Customer criticism
Major business disruptions
Media work in the war zone (Kosovo)
Selected customer feedback:
“Roland Binz is worth his money.” (Customer feedback following successfully managed crisis)
“That was the biggest media crisis of the year. Thanks to your company, we were able to turn the public opinion to our favour and effectively refute the unjustified accusations. This saved our company from huge image and financial damage.” (Customer feedback following successfully managed crisis)
“Compliments and many thanks for this evidently very successful pilot! We would love to see more of it!” (University director following media training in CAS degree programme)
We will gladly provide detailed information on our references in a dialogue with our customers.
January 5, 2010:Bulldog Reporter (USA) «Expect more international PR Crisis in 2010»